Website service terms.
Read the scope, payment schedule, delivery, ownership and optional service terms before ordering. Your signed order records your choices.
Version DC-WEB-2026-10-21-v3 · Download the one-page order agreement
Online checkout availability is shown on the package page. A form, preview or call does not place an order or authorize recurring billing. Existing clients retain the terms they accepted.
Who provides the service. These terms are between you and Dominic Caldwell, an individual sole proprietor, operating as Dominic Caldwell Digital, Bryan, Texas (“I”, “me”). Dominic Caldwell Digital is a trade name, not an LLC, corporation or separate legal entity. Your order confirmation, invoices and receipts identify the same provider.
Here’s what you’re paying for, what happens next and how the optional monthly plans work. Please read this before paying. Your order confirmation records the package, payment option and price you accepted. Larger or unusual projects get a written quote before any work or charge.
1. Essential Website — $500
Up to three pages, for example Home, Services and Contact. Includes:
- a design that works on phones and computers;
- your approved content;
- tap-to-call buttons and a tested contact form;
- a secure connection (HTTPS) and help connecting your website address;
- basic search setup: page titles, descriptions and a sitemap.
Includes one revision round (section 6). Target completion is 5–7 business days after the project start date (section 5).
2. Local Growth Website — $1,500
Up to six pages with a more customized design built around getting estimate requests. Everything in Essential, plus, where it fits your business:
- a step-by-step quote or contact form;
- connection to an online booking tool;
- lead capture with instant notifications to you and a simple lead list;
- basic tracking of calls and form requests.
We confirm the pages and which of these features apply on a short call before payment. Includes two revision rounds. Target completion is 7–10 business days after the project start date.
Paid outside services. Some features rely on an outside service, such as booking software. If one needs a paid subscription, I tell you what it costs and get your approval before setting it up. You pay that provider directly unless we agree otherwise in writing.
3. What’s not included
The following are not included and need a separate written quote you approve first:
- extra pages beyond your package;
- new features and larger additions.
Also not included:
- domain purchases and renewals;
- email accounts;
- advertising;
- paid outside subscriptions;
- ongoing SEO campaigns.
No search ranking, lead volume or sales result is promised.
4. Prices and payment
| Package | Pay in full | Or split |
|---|---|---|
| Essential Website | $500 before work starts | $250 to start, $250 before launch or handover |
| Local Growth Website | $1,500 before work starts | $750 to start, $750 before launch or handover |
Monthly plans: Website Protection & Care $79/month; Website & Lead Protection $199/month.
Fixed totals. The advertised prices are the total you pay. No extra tax or fee is added at checkout. Any applicable tax is handled within these totals.
Payments are made through Stripe’s secure checkout. I never ask for card details in a form, text or email. With the split option, your website goes live, or the files are handed over, once the second payment is received.
5. Project start date
Your project start date is the business day I confirm in writing (email or text) that I have received:
- your payment (full, or the starting payment); and
- the required information: your services, service area, the phone and email customers should use, any logo and photos you want included, and the access needed to connect your domain.
If something is missing, I tell you in writing within one business day of receiving your payment exactly what is still needed. Please send your details within five business days of paying, unless we agree on another date.
Only send photos, logos and text you own or have permission to use. Check that your services, hours, contact details and any license or insurance claims are accurate. Access is arranged by invitation or a setup session; keep passwords and payment details out of forms and emails. We agree on account changes before making them and keep your existing business email working.
6. First draft, review and revisions
First draft. A working version of your site at a private preview link, with:
- every page in your package laid out;
- the content you supplied in place;
- the contact form and call buttons working.
Placeholder text may appear only where you haven’t supplied content yet.
Your review. You have 5 business days after I send the first draft to review it.
Acceptance. The first draft is accepted when you either:
- tell me in writing that it is ready for revisions or launch; or
- send your revision list. Sending a revision list confirms the draft meets the definition above.
If you believe the draft doesn’t meet that definition, tell me within your review period. I will fix it without using one of your revision rounds.
Revisions. For each round, send one combined list of changes, and I make them in one pass. Essential includes one round; Local Growth includes two. Changes outside your package are quoted separately.
Launch. After your last revision round and any final payment, I launch the site or hand over the files. Launch is separate from the first draft. Your review time and domain connection affect the launch date.
7. First-draft delivery guarantee
I will deliver your first draft within:
- Essential: 10 business days after the project start date.
- Local Growth: 14 business days after the project start date.
These days don’t count:
- Waiting on you: time I am waiting for something you need to provide, if I told you in writing what was missing; the count pauses until it arrives.
- Agreed extensions: any extension we agree in writing.
If I miss that deadline, you may cancel and receive a full refund of everything you have paid. The guarantee covers delivery of the first draft. It is not a guarantee of the final launch date or a trial period after delivery.
8. Cancellations and refunds
| When you cancel | What happens |
|---|---|
| Before the project start date | Full refund of everything paid. |
| After the start date, before you accept the first draft | Full refund of everything paid. |
| I miss the first-draft guarantee (section 7) | Full refund of everything paid. |
| After you accept the first draft, before launch or handover | I keep half the package price ($250 Essential / $750 Local Growth) and refund anything paid above that. With the split option, nothing more is due. The site isn’t launched or handed over. |
| After launch or handover | No refund. The 30-day correction period in section 9 applies. |
No extra amount is ever charged without your approval. I start agreed refunds within ten business days; your bank may take longer.
9. 30-day corrections
If something included in your original package doesn’t work as agreed, tell me within 30 days of launch or handover, and I fix it at no charge. Examples: a broken form, a wrong link, a layout error. New features, new pages and change requests are not corrections.
10. Hosting if you don’t choose a monthly plan
Monthly plans are optional. Without one, before launch we put one of these in writing:
- Self-hosting: I hand over your website files with written setup instructions, and you host the site on an account you control.
- Separately quoted hosting: I quote hosting on its own, and you approve the price before it starts.
Your domain stays registered in your name either way.
11. Website Protection & Care — $79/month (optional)
- Managed hosting for a standard local-business website up to 10 pages within the written scope. The initial website snapshot limit is 50 MiB and 2,000 files; a single Pages asset cannot exceed 25 MiB. Shared free provider limits apply; heavy traffic or a data-bearing application needs review before acceptance. No undisclosed upgrade, extra charge or price change without written approval.
- Manual weekly website availability and basic security checks, plus checks before an approved site change, after the actual client process has passed activation review. These are periodic checks, not continuous monitoring.
- Security configuration and maintenance: secure connection, security headers and updates where relevant.
- Recoverable encrypted website-file backups weekly and before approved changes, with a documented download/restore check and separately retrievable recovery key. Coverage begins only after this process passes for your actual site. Email, domain registrar, secrets and database/application data are excluded unless a separate tested recovery scope is agreed.
- Domain renewal reminders. You pay the renewal to your registrar.
- Two small changes per month, totaling up to 30 minutes. Examples: updating hours, a phone number, a photo or short text.
- A monthly website health report.
Checks are not malware scans, penetration tests or a guarantee against attacks. Alerts are reviewed during support hours (section 13).
Small changes exclude new pages, redesigns, complex integrations and substantial copywriting; those are quoted separately. Unused changes and time don’t roll over.
12. Website & Lead Protection — $199/month (optional)
Everything in Website Protection & Care, plus:
- A weekly lead-path test. Once a week I send a clearly labeled test request through your contact form, plus any connected booking and notification steps, and confirm it arrives. Tests use test records and never create real customer appointments or messages. This is a weekly check, not continuous monitoring. Automatic error alerts are added only where the connected tools reliably support them.
- Upkeep of approved automatic reply emails.
- Four small changes per month, totaling up to 60 minutes, with the same examples and exclusions as section 11.
- A monthly report of tracked leads and bookings: what the connected tools recorded. It doesn’t promise any number of leads.
- Investigation of workflow failures during support hours.
13. Support hours
Monday–Friday, 9 am–5 pm Central, except federal holidays. I reply to routine requests within one business day and aim to finish small changes within two business days of receiving your instructions. I acknowledge a reported outage within four business hours and work to restore service. This is best-effort support, not a 24/7 service or a guaranteed repair deadline.
14. Monthly billing, switching and cancellation
Starting. A plan starts at the agreed launch or service-start date, and only if you approve the recurring payment in Stripe. It is never added automatically.
Separate recurring checkout. Website full/deposit/balance payments contain no monthly service. The legacy $329 combined link is not offered for new orders. Before sending monthly checkout, I verify the actual service is operational, record your plan choice and agreed activation date, and obtain your separate written start authorization. You then affirm the matching $79 or $199 recurring charge in Stripe. No backdating, preselection or charge before service activation.
Switching. You can switch between monthly plans, effective at your next renewal, with no switching fee. Before you confirm, I show you the effective date and the new monthly amount.
Cancelling. Cancel through the billing portal or by email before your next renewal. Service continues through the period you’ve paid for. There is no minimum term or cancellation fee. If a delay on my side prevents a plan from starting, we arrange a credit or refund for unused service.
15. Missed payments: pausing is not deleting
If a monthly payment is missed, I let you know and give you seven calendar days to resolve it. After that I may manually pause the plan’s services under the agreed notice and paid-through terms. A failed or canceled payment only changes billing status and sends a notice; it never automatically alters hosting, DNS or website files. Any hosting action requires separate manual review and authorization.
Pausing never:
- deletes your website files;
- touches your domain registration, which stays in your name;
- affects your business email.
Once your account is paid up, I either restore service or provide your website files for you to host elsewhere, your choice. Urgent security threats may require immediate protective action, with notice.
16. Ownership
You keep ownership of your domain and the content you supply. After full payment, you own the original work created specifically for your site and can keep using, editing or moving the included layout with your website. I keep ownership of reusable templates and tools; third-party licenses still apply.
On request, I provide your paid-up website files and handoff instructions within five business days. You don’t have to buy a monthly plan to receive them.
17. The full agreement
We don’t guarantee search rankings, leads or sales. The agreement also covers lawful use, protection of confidential information and responsibility if something goes wrong.
Both parties’ liability is limited, where lawful, to fees paid for the affected services in the previous 12 months, and indirect losses are excluded. These limits don’t apply to fraud, willful misconduct, gross negligence, personal injury or rights that cannot legally be limited. Refunds and delivery of paid-up files remain due.
I work as an independent contractor. Texas law applies, with Brazos County as the agreed venue where permitted. Changes to your agreement need both parties’ written approval; later invoices can’t add undisclosed terms.